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Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.linenandflax.com ("the Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the individual web pages or products you view, websites or search terms that referred you to the Site, and how you interact with the Site. We call this information "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org.
  • Log files: Track actions on the Site, collecting data like your IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

When you make a purchase or attempt to purchase through the Site, we collect additional information such as your name, billing address, shipping address, payment details (credit card numbers), email address, and phone number. This is referred to as "Order Information."

Together, we refer to Device Information and Order Information as "Personal Information."

How We Use Your Personal Information

We use the Order Information we collect to:

  • Fulfill orders (process payments, arrange shipping, and send invoices/order confirmations).
  • Communicate with you regarding your order.
  • Screen for potential risk or fraud.
  • Provide information or advertising related to our products/services, in line with your preferences.

We use Device Information to help us:

  • Screen for potential risk and fraud (especially through your IP address).
  • Improve and optimize the Site, generating analytics about customer interactions, and evaluating the success of marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it, as described above. For example, we use Shopify to power our online store. You can read about how Shopify uses your Personal Information here. We also use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your information here, and opt-out of Google Analytics here.

Additionally, we may share your Personal Information to comply with applicable laws, regulations, or to respond to legal requests such as subpoenas or search warrants.

Behavioral Advertising

We may use your Personal Information to provide targeted ads or marketing communications that we think may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page here.

You can opt-out of targeted advertising using the following links:

Additionally, you can opt-out of many ad services by visiting the Digital Advertising Alliance’s opt-out portal: optout.aboutads.info.

Do Not Track

Please note that we do not change our data collection and use practices in response to Do Not Track signals from your browser.

Your Rights

If you are a European resident, you have the right to:

  • Access the personal information we hold about you.
  • Request correction, updates, or deletion of your personal information.

To exercise these rights, please contact us using the contact information provided below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts with you (such as when you make an order) or to pursue legitimate business interests. Please also note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order, we retain your Order Information for our records unless you request deletion.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal requirements.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:

Linen & Flax Co.

Email: help@linenandflax.com

Mail:
Linen & Flax Co.
1150 Hightower Trl.,
Atlanta, GA, 30350